Refund Policy

Refund Policy for Wavejo:

At Wavejo, we are committed to providing a transparent and user-friendly experience for authors submitting their manuscripts for publication. This Refund Policy outlines our guidelines regarding refunds for processing charges incurred during the manuscript submission process.

1. Refund Eligibility:

Processing charges are incurred when authors submit their manuscripts for publication consideration on our platform. These charges cover administrative costs associated with the manuscript handling and peer review process. Refunds for processing charges are subject to the following eligibility criteria:

• Duplicate Payments: In cases where an author unintentionally submits duplicate payments for processing charges, the duplicate payment will be eligible for a refund.
• Technical Errors: If a technical error occurs during the payment process, resulting in the overpayment of processing charges, the excess amount will be eligible for a refund.
• Withdrawal of Manuscript: If an author chooses to withdraw their manuscript from consideration before the peer review process begins, processing charges may be eligible for a refund. However, once the peer review process has commenced, processing charges become non-refundable.

2. Refund Request Process:

Authors must submit a formal refund request through our website or contact our customer support team to initiate the refund process. Refund requests must include relevant details such as the reason for the refund, transaction details, and any supporting documentation.

3. Refund Review and Approval:

All refund requests for processing charges are subject to review by Wavejo's administrative team. We will assess each request on a case-by-case basis and may require additional information or clarification from the author. Refunds will be approved or denied based on our refund eligibility criteria outlined above.

4. Refund Processing:

If a refund request for processing charges is approved, refunds will be processed within a reasonable timeframe. The refund amount will be issued using the original payment method whenever possible. Please note that it may take several business days for the refunded amount to reflect in the author's account, depending on the payment processor and financial institution.

5. Contact Us:

If you have any questions or concerns about our refund policy for processing charges or wish to request a refund, please contact us at info@wavejo.com

Our customer support team will be happy to assist you with any inquiries or requests.

6. Changes to this Refund Policy:

Wavejo reserves the right to update or modify this Refund Policy for processing charges at any time without prior notice. Any changes to this policy will be posted on our website, and we encourage authors to review this policy periodically for updates.

Thank you for choosing Wavejo for your scholarly publishing needs.